Consumer Protection

Cancellation Policy & Returns

14-Day Statutory Right of Withdrawal • ComfyPlus Co., Ltd.

Quick Policy Summary

Return Window: 14 days (statutory) / 30 days (Fit Guarantee)

Return Method: By postal mail or courier collection

Return Shipping Fee: Free for size exchanges / Customer pays for remorse

Restocking Fee: 0,00 € (No restocking fee)

Refund Processing Time: 3–5 business days upon item receipt

Condition for Return: New, unwashed, original hygienic packaging

1. Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire 14 days from the day on which you acquire, or a third party indicated by you acquires, physical possession of the goods.

2. How to Exercise Your Right

To exercise the right of withdrawal, you must inform us:
ComfyPlus Co., Ltd. • Customer Care
4-chome Nakasuji, 8-5, Takarazuka City, Hyogo Prefecture, 665-0874, Japan
Telephone: +81 540 125 355 8 • Email: [email protected]

3. Free Size Exchanges (30-Day Fit Guarantee)

If your only concern is that the brace is too tight or loose, we recommend utilizing our 30-Day Free Sizing Exchange Guarantee rather than full cancellation. We provide an immediate replacement size with a prepaid return shipping slip.

4. Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract)

To: ComfyPlus Co., Ltd., 4-chome Nakasuji, 8-5, Takarazuka City, Hyogo 665-0874, Japan ([email protected]):
— I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
— Ordered on / received on:
— Name of consumer(s):
— Address of consumer(s):
— Date: