Privacy Policy & Data Protection

1. Responsible Controller

The data controller responsible for the processing of personal data on this website is:
ComfyPlus Co., Ltd.
4-chome Nakasuji, 8-5, Takarazuka City, Hyogo Prefecture, 665-0874, Japan
Telephone: +81 540 125 355 8 • Email: [email protected]

2. Collection of Personal Data & Purpose

We process personal data strictly in connection with clinical inquiries, order fulfillment, and delivery logistics:

• Contact Details: First and last name, delivery address, email address, and phone number for delivery coordination and physiotherapist sizing confirmation.
• Anatomical Sizing Notes: Measurements submitted in order notes (e.g. knee or waist circumference) are treated as sensitive health-related data (Art. 9 GDPR) and used exclusively to verify that the dispatched medical device matches your anatomy.
• Order Metadata: Item selection, order reference, timestamps, and chosen shipping tier.

3. Cash on Delivery & Zero Credit Card Storage

Because ComfyPlus operates primarily on a Cash on Delivery (COD / Zahlung bei Erhalt) model, we do not request, process, or store credit card numbers, CVVs, or bank login credentials on our servers.

4. Your Rights

Under the GDPR and Japanese APPI, you have the right to request access to your stored personal data, rectification of inaccurate details, erasure ("right to be forgotten"), and restriction of processing. To exercise these rights, email [email protected].